Vacancy Details

Support Analyst

Duties are to deliver business facing support for all IT Infrastructure, desktop and laptop computing, mobile and fixed telephony, printing and group business applications. Responsible for delivering first and second line services and support to clients (internal and external) and ensure that service levels are achieved. Ensure customer expectations are met or exceeded. The aim is to restore normal service operation as quickly as possible and minimise any adverse effect on business operations, aiming to resolve and control the root causes of incidents caused by errors within the IT infrastructure and applications. Also working to prevent the reoccurrence of these incidents. Travel to other UK and international sites may be required. Applicants need to have a keen interest in technology, experience of working in an IT support environment, a high degree of technical knowledge in end user computing, mobile and fixed telephony, printers and business applications. It is desirable if candidates have experience of working within the food industry, understanding of an ITIL environment including Incident, Change and Problem Management. 37.5 hours a week Monday to Friday 3 shifts - 08:00-16:30, 08:30-17:00, 09:30-18:00 If you would like to apply for this role or discuss your application further, please email your CV to, call into our Boston office or telephone 01205 355899. Workforce Unlimited is a Recruitment Agency and acting on behalf of a Client. By submitting your CV or application to Workforce Unlimited, you are consenting to your details being forwarded onto our Client in relation to the position applied for and, unless advised otherwise, we will retain your information for consideration for future relevant vacancies for a limited time.

Job Overview:

  • Reference Number: 14350
  • Position: Temporary