Vacancy Details

Technical Support Engineer

Our Boston based client are looking for a Technical Support Engineer to provide assistance to their customers over the phone by email or chat. Hours of work Monday to Friday from 8am to 5pm with half an hour for lunch - 42.5 hours per week.

Technical Support Engineer responsibilities include providing immediate support to issues relating to our products both power and hardware faults. The customer will rely on you to provide timely and accurate solutions to their technical problems.

Job Role

  1. Provide technical support to installation electricians and customers,
  2. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving power and hardware issues over the phone. Speaking to customers to quickly get to the root of the problem.
  3. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  4. Diagnose and troubleshoot technical issues.
  5. Ability to provide step-by-step technical help, both written and verbal
  6. Ask customers targeted questions to quickly understand the root of the problem
  7. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  8. Prioritise and manage several open issues at one time
  9. Document technical knowledge in the form of notes and manuals and spread sheets.

Requirements. 

  1. Excellent spoken and written English
  2. Experience in electrical/ electronic engineering 17th/18th edition.
  3. Proven track record in electrical fault finding
  4. Proficiency in Microsoft office, specifically Word, Excel and power point
  5. Excellent listening and questioning skills, able to diagnose and solve installation and hardware faults over the phone and on site
  6. Work well within a team
  7. Problem solving skills

Please call Laura on 01205 355899 and send your CV in MS Word to laura@workforceunlimited.com should you wish to be considered for this position.

Due to the high volume of applications, it is not always possible to respond to all candidates.  If you have not had a response from us from within 7 days from applying then please assume that your application was unsuccessful.

Workforce Unlimited is a Recruitment Agency and acting on behalf of a Client.  By submitting your CV or application to Workforce Unlimited, you are consenting to your details being forwarded onto our Client in relation to the position applied for and, unless advised otherwise, we will retain your information for consideration for future relevant vacancies for a limited time.


Job Overview:

  • Reference Number: 62573228
  • Position: Permanent
  • Salary Per Hour: £